Elderly Care: Families’ Fears Over Standards’

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Many people believe the quality of elderly care in Britain is below par, according to new research.

But analysis by a feedback website found the overall standard of childcare in Britain is rated highly despite being expensive.

Nearly three quarters (71%) of negative reviews left on the Good Care Guidesite were directed towards elderly care provided by home care agencies and care homes.

According to feedback on the site, the biggest concern for more than 84% of people choosing a care home was cost and quality of care or specialist care.

Almost a quarter (23%) of reviews for home care agencies rated them as having sub-standard care, while care homes were close behind at 15%.

In contrast, childcare received mostly positive feedback with 90% of those who wrote on the site about childcare leaving positive reviews.

But childcare providers were rated low for value for money – 8% of childcare reviews were negative specifically about the value of money, with comments including “horrendously expensive”, “costs most of my salary”, and “can’t afford full time childcare”.

The Good Care Guide, launched a year ago, works like the travel website TripAdvisor, allowing people the chance to find, rate and review care providers.

The site analysed more than 2,000 reviews, describing those with 0-3 stars as negative, and those with 4-5 as positive, and found there was one negative for every eight positive.

Good Care Guide director Denise Burke said: “Whilst childcare has consistently been better rated than elderly care, comparing childcare and elderly care is of course a bit like apples and pears – 24/7 care for older people, many with severe dementia, is quite different from nursery care whether it’s for 15 hours or 40 hours a week.

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